{"id":"business-ops","name":"business-ops","summary":"ビジネスオペレーション:戦略、テクノロジー、成長、競争情報、サポート、財務、人事、法務、オペレーション、営業、生産性、プロダクトマネジメント。","body":"# Business Operations\n\nUmbrella skill for all business functions: executive strategy (CEO/CTO/CMO), competitive intelligence, project evaluation, customer support, finance, HR, legal, operations, sales, productivity, and product management. Each domain loads its own reference files on demand — this skill detects the mode, loads the right references, and executes the appropriate framework.\n\n**Scope**: Business decisions and operational workflows. Use decision-helper for technical architecture micro-choices, domain agents for code, voice-writer for content, and systematic-debugging for debugging.\n\n---\n\n## Mode Detection\n\nClassify the user's request into exactly one mode before proceeding. If the request spans multiple modes, choose the primary one and note the secondary.\n\n| Mode | Signal Phrases | Reference |\n|------|---------------|-----------|\n| **STRATEGY** | Market entry, partnerships, resource allocation, opportunity, \"should I/we\", strategic pivots, investment | `references/csuite.md` |\n| **TECHNOLOGY** | Build vs buy, vendor, SaaS, tech stack, architecture, adopt, technology choice | `references/csuite.md` |\n| **GROWTH** | Content strategy, audience, SEO, marketing, brand, community, positioning, channel | `references/csuite.md` |\n| **COMPETITIVE** | Competitor, competition, market landscape, differentiation, positioning against, market share | `references/csuite.md` |\n| **EVALUATION** | Feasibility, effort estimate, ROI, priority, go/no-go, viability, \"is it worth it\" | `references/csuite.md` |\n| **SUPPORT** | Customer support, ticket triage, support response, knowledge base, KB article, escalation | `references/customer-support.md` |\n| **FINANCE** | Finance, journal entry, reconciliation, variance analysis, financial statements, audit, SOX, month-end close | `references/finance.md` |\n| **HR** | HR, recruiting, performance review, compensation, hiring, onboarding, org planning | `references/hr.md` |\n| **LEGAL** | Legal, contract review, compliance check, NDA, legal risk, legal brief, vendor check, DSGVO, GoBD | `references/legal.md` |\n| **OPERATIONS** | Operations, vendor review, runbook, process documentation, risk assessment, capacity plan, change management | `references/operations.md` |\n| **SALES** | Sales, call prep, pipeline review, forecast, draft outreach, prospect research, competitive intelligence | `references/sales.md` |\n| **PRODUCTIVITY** | Productivity, task management, daily plan, weekly review, meeting agenda, focus time, goal setting, standup | `references/productivity.md` |\n| **PRODUCT** | Product management, feature spec, PRD, roadmap, stakeholder update, user research, sprint planning, metrics | `references/product-management.md` |\n\n---\n\n## Reference Loading Table\n\nLoad references based on the detected mode. Load only the references required by the mode.\n\n| Signal | Mode | Reference |\n|--------|------|-----------|\n| Market entry, partnerships, resource allocation, opportunity | STRATEGY | `references/strategic-frameworks.md`, `references/decision-matrices.md` |\n| Build vs buy, vendor, SaaS, tech stack, architecture | TECHNOLOGY | `references/tco-framework.md`, `references/vendor-evaluation.md` |\n| Content, audience, SEO, marketing, brand, community | GROWTH | `references/audience-segmentation.md`, `references/channel-evaluation.md` |\n| Competitor, market landscape, positioning, differentiation | COMPETITIVE | `references/competitive-mapping.md`, `references/market-positioning.md` |\n| Feasibility, effort, ROI, priority, go/no-go | EVALUATION | `references/feasibility-scoring.md`, `references/roi-frameworks.md` |\n| Ticket triage, support response, KB article, escalation, customer research | SUPPORT | `references/customer-support.md` |\n| Journal entry, reconciliation, variance, financial statements, audit, SOX | FINANCE | `references/finance.md` |\n| Recruiting, performance review, compensation, hiring, onboarding, org planning | HR | `references/hr.md` |\n| Contract review, compliance check, NDA, legal risk, legal brief, DSGVO, GoBD | LEGAL | `references/legal.md` |\n| Vendor review, runbook, process documentation, risk assessment, capacity plan, change management | OPERATIONS | `references/operations.md` |\n| Call prep, pipeline review, forecast, draft outreach, prospect research | SALES | `references/sales.md` |\n| Task management, daily plan, weekly review, meeting agenda, goal setting, standup | PRODUCTIVITY | `references/productivity.md` |\n| Feature spec, PRD, roadmap, stakeholder update, user research, sprint planning, metrics | PRODUCT | `references/product-management.md` |\n\n---\n\n## Instructions\n\nFor each mode, load the corresponding reference file for the full framework and instructions:\n\n- **STRATEGY, TECHNOLOGY, GROWTH, COMPETITIVE, EVALUATION**: Load `references/csuite.md`\n- **SUPPORT**: Load `references/customer-support.md`\n- **FINANCE**: Load `references/finance.md`\n- **HR**: Load `references/hr.md`\n- **LEGAL**: Load `references/legal.md`\n- **OPERATIONS**: Load `references/operations.md`\n- **SALES**: Load `references/sales.md`\n- **PRODUCTIVITY**: Load `references/productivity.md`\n- **PRODUCT**: Load `references/product-management.md`\n\n---\n\n## Error Handling\n\n| Error | Cause | Solution |\n|-------|-------|----------|\n| Too many options | 5+ options creating paralysis | Eliminate obviously inferior options first. Get to 2-4 before running full framework. |\n| Not enough information | User cannot answer framing questions | Identify 2-3 critical unknowns. Recommend time-boxed research sprint before deciding. |\n| Analysis paralysis | Keeps adding criteria or second-guessing | Apply reversibility test. If reversible, recommend best current option with checkpoint. |\n| Emotional attachment | User has already decided, wants validation | Name the pattern directly. Ask: stress-test the choice, or genuinely evaluate all options? |\n\n---\n\n## References\n\n| Reference | When to Load | Content |\n|-----------|-------------|---------|\n| `references/csuite.md` | Any executive strategy mode | Full C-suite decision support frameworks: STRATEGY, TECHNOLOGY, GROWTH, COMPETITIVE, EVALUATION |\n| `references/strategic-frameworks.md` | STRATEGY mode | Porter's Five Forces, SWOT scoring, OKR alignment matrices |\n| `references/decision-matrices.md` | STRATEGY mode | Weighted decision matrices, ICE/RICE scoring, pre-mortem templates |\n| `references/tco-framework.md` | TECHNOLOGY mode | TCO templates, hidden cost checklists, migration cost models |\n| `references/vendor-evaluation.md` | TECHNOLOGY mode | Vendor scorecards, RFP criteria, red flag detection, contract checklist |\n| `references/audience-segmentation.md` | GROWTH mode | ICP scoring matrix, persona templates, segmentation frameworks |\n| `references/channel-evaluation.md` | GROWTH mode | Channel scoring matrices, CAC/LTV models, funnel stage mapping |\n| `references/competitive-mapping.md` | COMPETITIVE mode | Landscape map templates, feature matrices, activity tracker |\n| `references/market-positioning.md` | COMPETITIVE mode | Positioning maps, differentiation scoring, win/loss frameworks |\n| `references/feasibility-scoring.md` | EVALUATION mode | Three-dimension feasibility model, confidence calibration, decision tree |\n| `references/roi-frameworks.md` | EVALUATION mode | T-shirt sizing, three-point estimation, risk-adjusted NPV |\n| `references/customer-support.md` | SUPPORT mode | Triage, response drafting, KB articles, escalation, customer research |\n| `references/finance.md` | FINANCE mode | Journal entries, reconciliation, variance analysis, financial statements, audit/SOX |\n| `references/hr.md` | HR mode | Recruiting, performance management, compensation, org planning, people analytics |\n| `references/legal.md` | LEGAL mode | Contract review, compliance, NDA triage, risk assessment, legal writing |\n| `references/operations.md` | OPERATIONS mode | Runbooks, risk assessment, vendor management, process docs, change management, compliance |\n| `references/sales.md` | SALES mode | Call prep, pipeline analysis, outreach, competitive intelligence, forecasting |\n| `references/productivity.md` | PRODUCTIVITY mode | Task management, daily/weekly planning, meeting optimization, status updates, goals |\n| `references/product-management.md` | PRODUCT mode | Feature specs, roadmaps, stakeholder updates, research synthesis, metrics, sprint planning 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